Responsible gambling

Responsible Gaming at Chances Courtenay: Tools and Support Organizations

At Chances Courtenay, we understand the importance of responsible gaming practices to ensure that all our patrons can enjoy their time with us while minimizing any potential risks associated with gambling.

Self-Exclusion Program

Our self-exclusion program allows players to voluntarily ban themselves from participating in games for pre-defined periods. This program is available to help individuals who feel they need a break or require assistance managing their gaming habits. During this time, participants will not be able to access our gaming facilities and will also opt-out of receiving promotional materials.

Deposit Limits

While we do not currently offer online-style deposit limits at Chances Courtenay, our staff is happy to help players set self-imposed spending caps or loss limits for a more controlled experience. We can provide additional guidance on responsible gaming practices upon request.

Time-Out Options

For those who need a break from gaming but are looking to return in the future, we offer time-based breaks. Our staff will work closely with patrons to establish tailored plans that align with their personal needs and preferences.

Accessing Support Organizations

To provide support for individuals experiencing difficulties related to gaming or problem gambling, Chances Courtenay offers information and resources on local organizations dedicated to providing confidential counseling services. These links are made available in our responsible gaming literature and signage throughout the venue.

Some of these local resources include:

• The BC Problem Gambling Help Line
• Gamblers Anonymous Meeting Directory

At Chances Courtenay, we encourage all patrons to take control of their gaming habits by setting realistic goals and maintaining a healthy balance between leisure activities. We are committed to providing an enjoyable experience while minimizing potential risks associated with gambling.